Policies and Procedures

Domestic & International Ordering

Tarma's shipping rates are for continental US only. For international orders, please contact request an international order form from contact@tarmadesigns.com.

Tracking Your Order

Please provide your email address, Tarma will a send a confirmation of your order when it is shipped with the tracking number.

Privacy

We do not share information about you with other companies. Through the order forms on our site, we need information necessary for billing and shipping. We may need to contact you regarding your order so we need your phone number and email address. We may also send information about our company to you. If you do not want to receive a catalog or an email from, us please email Tarma at: contact@tarmadesigns.com.

Secure Online Shopping

Ordering online at tarmadesigns.com is safe because we use SSL 128 Bit Encryption to make sure your order is secure. All of your personal information including credit card number name and address is encrypted.

As there are many different kinds of browsers and firewalls. Some do not permit communication through secure servers. If you have any problems with our web site please give us a call at 707-763-3288 Monday - Friday 8-5 PST.

California Sales Tax

Tarma collects state sales tax of 7.75% for orders that are placed in California. If you have any questions, please call Tarma at 707-763-3288 and we will be glad to help you.

Return Policy

Tarma will repair or replace, at its discretion, any broken or defective parts for one year from date of purchase. The customer will be responsible for the cost of shipping the Tarma product back to the manufacturer. Send your package via UPS, certified mail, FedEx or any trackable shipping method. We recommend that you insure your package against loss en route to Tarma. We cannot be responsible for packages until they arrive at our location. If we made an error on your order or an item is found defective, please call us at 707-763-3288 Monday - Friday 8-5 PT. Tarma will pay all return shipping costs.

Return Policy

Tarma will refund purchased product purchased at www.tarmadesigns.com if returned in good condition within 30 days after purchase. Returned product(s) must be in the original packaging and in presentable condition for resale. The customer will be responsible for the cost of shipping the Tarma product back to the manufacturer.

Broken or Defective Parts

Tarma will repair or replace, at its discretion, any broken or defective parts for one year from date of purchase. The customer will be responsible for the cost of shipping the Tarma product back to the manufacturer.

Return Shipment

Send your package via UPS, certified mail, FedEx or any trackable shipping method. We recommend that you insure your package against loss en route to Tarma. We cannot be responsible for packages until they arrive at our location. If we made an error on your order or an item is found defective, please call us at 707-763-3288 Monday - Friday 9-3 Pacific. For the quickest service, please follow these instructions:

• Print out this Return Form and enclose the item(s) you wish to return. (If you are unable to print this form please include a note with your name, return address and a day time phone number, what you are sending back, and why and if you would like to replace the item, have it repaired or credit your account).
• Return Authorizations are not required for orders placed on www.tarmadesigns.com. Send to:
  Tarma Returns
  1722 Dorset Drive
  Petaluma, CA 94954
• We recommend you ship your item with a carrier that provides a tracking number as well as insurance. Tarma will not be held liable for products lost in transit.
• Turn around time for credits and replacements is 2-3 weeks if the item is in stock.
• Original items sent in for warranty replacement will not be returned.
• If we are not able to repair an item and you wish to have it sent back as is, please indicate this on a note.

Free shipping

Orders over $50 qualify for free shipping. Free shipping is for domestic (continental US) shipments only. If you need expedited shipping, it will not be free.